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    Will I be able to have my order shipped to me?

    Yes! Please select a shipping method during your checkout. Please expect 1-2 business days to receive a shipping conformation once the event has ended on Saturday, August 25th.

    I have placed an order what do I need to bring and where do I pick it up?

    Our pick-up location will at the Canucks Team Store located at Rogers Arena.

    Please bring the following with you to pick-up your order

    • Order # (found in your Order Confirmation or Pick-Up Available emails)
    • Photo ID (that matches your Credit Card)

     I got the wrong size, can I exchange it for the correct size?

    Unfortunately all merchandise is final sale, there are no returns or exchanges. 

    I decided I don't want what I ordered, can I return it?

    Unfortunately all merchandise is final sale, there are no returns or exchanges.     

    I am new to Vanbase, can I use my Welcome20 discount code to purchase merchandise for Dota?

    All merchandise for Dota is unfortunately not dis-countable as per The International: Dota 2 regulations.