All concert items pre-ordered online are FINAL SALE. If you are coming to the show, and decide to purchase merchandise while at the show, we CANNOT give you a refund or cancel your existing order after the date of the show. Concert product DOES NOT belong to us, it is provided by the tour, and Vanbase is simply another avenue to sell the merchandise while giving you the ability to beat the lines! Once the tour has left, we no longer have access to any concert merchandise.
Vanbase is NOT responsible for defective concert merchandise. We are unable to process refunds or exchanges on it.
Though we do our best to make sure you receive the correct item(s), we encourage all fans to double check their concert purchases before the end of the show to ensure they have received the correct item or size.