Return Portal (Canada)


All regular priced items purchased from Vanbase may be returned or exchanged within 30 days (from delivery) as long as the item is unworn, unwashed and all original tagging still attached to garment, minus any shipping fees. The garment must be in sellable condition for us to accept a return or exchange.

*Please note, Store Pick-Up Orders are not eligible for return shipping labels; these orders must be returned or exchanged at the Canucks Team Store. We are happy

We will refund and/or exchange most items, provided it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Reasonable wear and tear, damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use are not covered by this policy.

For an exchange, we must receive the wrong item back to us before the new one is shipped!

For Returns & Exchanges within Canada, visit our Vanbase Return & Exchange Portal to ship back an item for exchange, or visit us at the Canucks Team Store to do your exchange in person.



For Returns & Exchanges outside of Canada, please reach out via our contact form. Please include your Order Number if applicable.


Please note the following collections are final sale, no returns or exchanges:

  • Face Masks & Face Coverings
  • Concerts
  • Custom items
  • Auction items
  • Theme Night items
  • Equipment/ Memorabilia/ Game Worn
  • Sale items (items purchased on sale)