What are your store hours?

Canucks Team Store - Rogers Arena
Monday to Saturday - 10AM to 5PM
Sunday & Holiday - 12PM to 5PM

_{*Please note that on game nights our store closes to the public at 4:30pm and reopens at 5:30pm to ticket holders.}

Can I pick up my order at the store?

Yes, orders can be picked up at the Canucks Team Store located at Rogers Arena.  Please note that we require photo identification and a copy of the order receipt at time of pickup. Please allow 2-3 business days for order processing (not including personalized items). We will notify you promptly once your order is ready for pickup.

I'm looking for a specific item, but it's not available at your store. Am I able to place a special order for it?

Unfortunately for most items we are required to order a minimum quantity so we are unable to place special orders for single items. If you are looking to place a bulk order or would like us to look at your special request on an individual basis please feel free to contact us.

I'm looking for a specific item that I saw at the Canucks Team Store location, but I don't see it online and I'm not able to make it back to the Canucks Team Store. Is there anyway I can order it?

If you have recently seen an item at the Canucks Team Store  location and would like to have it shipped to you please contact us  If the item is still available we will be happy to look into it for you.

 Why isn't my discount code working? 

If you are trying to use a discount code but it is not applying to the order, please note the following collections that are excluded from ALL discounts.

• Concerts
  • Final sale, no returns or exchanges.
• Auction items
  • Final sale, no returns or exchanges.
• Equipment/ Memorabilia
  • Final sale, no returns or exchanges.
• Ultimate Fan Pack
•  Final sale, no returns or exchanges.

What countries do you currently ship to?

Vanbase.ca is currently configured to ship to  Canada, the United States of America, Australia, Belgium, Denmark, Germany, Greece, Hungary, Ireland, Japan, the Netherlands, New Zealand, Norway, Poland, Sweden and the United Kingdom, but we are able to ship to many more countries. If you are interested in making a purchase, but are not one of the countries we currently ship to please contact us and we will gladly look into it!

 My tracking says delivered, but I don't have my package?

In the rare case that your tracking number shows that your package has been delivered, but you still have not received it, you must contact the shipping company (Canada Post or FedEx) to inquire as to the whereabouts of your package. Once a package's status is updated as "delivered", there is nothing we can do as the sender in terms of locating it. Vanbase is not liable for unforeseen issues caused by Canada Post/ FedEx or theft at your destination, but we will do whatever we can to help in the event of a lost of stolen package. 

Can I return an item purchased online?

If you aren’t entirely satisfied with your purchase, the item(s) can be exchanged and/or a refund issued within 30 days following the purchase. No return will be accepted for items that have been worn, altered or washed and do not feature the original tags. A personalized jersey is considered to be altered merchandise and, as such, all sales are final. Please include a copy of your receipt, a note detailing the reason(s) for the return, and contact number where we’d be able to reach you. Please note that all original shipping charges aren’t refundable. Return the items to:

Vanbase.ca
℅ Canucks Team Store
Rogers Arena
800 Griffiths Way  Vancouver, BC  V6B 6G1
Attn:  RETURNS / EXCHANGES

Please refer to our Return Policy for more details. You may also return / exchange an item by visiting us at the Canucks Team store.

What types of payments are accepted?

We accept MasterCard, Visa, American Express, PayPal, Apple Pay, and Shopify Pay.

I would like to get a name and number put on to my jersey.  How much and where can I get this done?

Jersey customization can be done at the Canucks Team Store located at Rogers Arena.

The cost of a name/number kit done by heatpress is: $90.00

The cost of a name/number kit done by stitching is: $120.00

The cost of a name/number kit for a vintage jersey is: $150.00

Please contact us for any questions or more information.

*PLEASE NOTE: Custom jerseys are NON-REFUNDABLE, and NOT RETURNABLE! As it is a unique item created by the customer, we are not able to process it back into our inventory. 

How does the sizing work for the new adidas Authentic Pro jerseys?

See the table below for an approximate size comparison between numbered jersey sizes and alpha sizes:

All regular priced items purchased from Vanbase may be returned or exchanged within 30 days as long as the item is unworn, and all original tagging still attached to garment.

Please note the following restrictions that pertain to each collection:

• Concerts
  • Final sale, no returns or exchanges.
• Custom items
  • Final sale, no returns or exchanges.
• Auction items
  • Final sale, no returns or exchanges.
• Equipment/ Memorabilia/ Game Worn
  • Final sale, no returns or exchanges.
• Sale section
• Final sale, no returns or exchanges.

Refund & Exchange Process

To initiate a refund or exchange, please proceed to our Returns & Exchanges page to complete the steps of our Return portal. For international orders please contact support@vanbase.ca to arrange the appropriate course of action. Item’s must abide by our return and exchange policy above to remain eligible for refund or exchange. Please note, for exchanges we must receive the wrong item back to us before the new one is shipped!

Once you have spoken to a Vanbase representative to arrange the return or exchange, you may send your order back to us at:

Vanbase
℅ Canucks Team Store
Rogers Arena
800 Griffiths Way  Vancouver, BC  V6B 6G1
Attn:  RETURNS / EXCHANGES

Please include: original order slip if possible with a reason for the return, or size you would like to exchange the item for. 

Have a question or comment? Let us know here! We appreciate your input to help improve our store.

You can reach us by telephone at 1-604-899-7872 or contact us by email at support@vanbase.ca. Our customer service centre by email is open between 9am and 5pm from Monday to Friday. Please allow one business day for a response.